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FAQs about Aresteck EV Charger

General Questions

What types of EVs does Aresteck support for charging?

We offer customizable EV charging solutions that cater to all types of electric vehicles (EVs)

How much time is required to fully charge my car using this charger?

The charging speed is determined by three factors working in conjunction: the On Board Charging (OBC) System, the maximum current allowed by the charging cable, and the Electric Vehicle Supply Equipment (EVSE). To illustrate, if the OBC’s maximum allowed current is 7 kW and the battery capacity is 60 kWh, it would take approximately 8 hours to fully charge the battery

How Does Smart Charging Work in Practice?

Smart charging technology enables seamless communication between charging points, EV users, and charging operators, facilitating efficient and optimized charging processes for electric vehicles (EVs). When an EV is plugged into a charging station, the station sends data to a centralized cloud-based management platform through Wi-Fi or Bluetooth. This data includes information such as charging time, speed, and details about the local grid’s capacity and energy usage at the charging site. The software behind the platform analyzes this real-time data, enabling automated decisions on how and when EVs should be charged.

One of the key benefits of smart charging technology is the ability of charging operators to remotely control and regulate energy usage through a single platform, website, or mobile application. This centralized control allows operators to manage the delivery of energy to each plugged-in EV based on factors such as grid load and demand. By dynamically adjusting the energy delivered to EVs, smart charging reduces strain on the grid and optimizes energy distribution.

Furthermore, smart charging technology empowers EV owners to monitor and pay for their charging sessions conveniently through a mobile app, providing flexibility and ease of use. They can track their charging sessions, view charging history, and handle billing through the app, enhancing the overall user experience.

Overall, smart charging technology improves the efficiency and sustainability of EV charging by optimizing energy consumption, minimizing grid congestion, and promoting the integration of renewable energy sources. It offers benefits to both charging operators and EV owners, enabling streamlined management, cost control, and convenient monitoring and payment options.

What is dynamic load balancing and why do I need that?

Dynamic load balancing technology is a valuable solution for optimizing the distribution of power among multiple electric vehicle (EV) chargers in real time. By dynamically allocating available power based on the actual charging demand, this technology reduces the risk of overloading the grid, prevents power outages, and minimizes the need for costly grid upgrades.

With dynamic load balancing, the power output is adjusted to match the charging requirements of each EV, resulting in reduced charging times and an improved charging experience for EV drivers. This feature is beneficial for both residential and commercial charging applications, as it optimizes the utilization of available power resources and enhances the overall efficiency of the charging infrastructure.

By employing dynamic load balancing, charging station operators can ensure that the available power is distributed efficiently among connected EVs. This technique takes into account factors such as the charging status of individual vehicles and adjusts the power distribution accordingly. For example, if one EV is nearing full charge while another has a low charge, the load balancing system intelligently allocates more power to the vehicle that requires faster charging, maximizing the utilization of charging resources.

Overall, dynamic load-balancing technology plays a crucial role in managing the increasing demand for EV charging. It enables a more sustainable and reliable charging infrastructure by preventing grid overload, reducing charging times, and enhancing the overall efficiency of the charging process

What's the Difference Between AC and DC?

AC (Alternating Current) and DC (Direct Current) are two different types of electrical currents used for the conduction and transmission of electrical energy.

The fundamental difference between AC and DC lies in the direction of the current flow. DC flows steadily in one direction, while AC changes direction periodically. When graphed, a DC current appears as a flat line, while the flow of AC creates a sinusoidal or wave-like pattern on the graph.

AC is commonly used for delivering power to homes, offices, and buildings. It is generated using devices called alternators, which produce an alternating current by spinning a loop of wire inside a magnetic field. The voltage level in AC circuits periodically reverses due to the changing direction of the current. AC is advantageous for long-distance transmission of electricity because it can be easily generated and transported with minimal energy loss. It is also suitable for powering electric motors found in appliances such as refrigerators and washing machines.

On the other hand, DC flows in a single direction without changing periodically. It is commonly used to supply power to electronic devices and charge batteries. Examples of devices that rely on DC include mobile phone batteries, flashlights, flat-screen televisions, and electric vehicles. DC has a steady voltage and does not change direction. Many devices that use batteries or AC adapters to connect to power sources ultimately rely on DC for their operation. For example, the power adapter of a laptop transforms AC from the wall plug into DC to charge the computer’s battery.

The rivalry between AC and DC dates back to the late 19th century when Thomas Edison and George Westinghouse competed over which system would become the dominant power source. Edison advocated for DC, while Westinghouse supported AC. Ultimately, AC prevailed due to its efficiency in long-distance power transmission. Edison even resorted to demonstrations, such as electrocuting animals with AC, in an attempt to discredit it.

In summary, AC and DC differ in terms of their direction of current flow. AC changes direction periodically and is commonly used for power distribution, while DC flows steadily in one direction and is often used for powering electronic devices and charging batteries.

What is OCPP?

The Open Charge Point Protocol (OCPP) is a communication protocol used to facilitate communication between a networked charging station and a network management system. The charging station connects to the server of the network management system using the same communication protocol. OCPP was initially defined by an informal group called the Open Charge Alliance (OCA), led by two companies from the Netherlands. Currently, there are two versions of OCPP available: 1.6 and 2.0.1. Aresteck can now supply charging stations that support OCPP

Sales Questions

What shall I do first to start my charging stations business?

First, you need to locate a suitable parking lot for installing charging stations and ensure that there is an adequate power supply capacity. Second, it is important to build a central server and an application (APP) that are developed based on the same Open Charge Point Protocol (OCPP) version. Once you have completed these steps, please share your plan with us, and we will be ready to assist you

How to make order for the EV Charger?

Please contact us via sales@aresteck.com to confirm the order, latest price, payment terms, and delivery time

How long for the order lead time?

We can provide samples within 7 days, as we usually keep them in stock. For mass production, the lead time is typically around 30-35 days

What is the your payment terms?

Normally, a 30% deposit is required in advance, with the remaining 70% balance due before shipment. For more detailed inquiries, please contact your product specialist

What is your MOQ?

The MOQ for AC EV Chargers is 500 units. However, for the first order, we can accept a minimum of 100 units. As for DC EV Chargers, the MOQ is 10 units.

After Purchase Questions

Can I install the EV charger outside my house?

Yes, our EV charger features a robust structure, reaching up to IP55/ IP65 level of ingress protection and IK10 level of impact protection, making it highly resistant to corrosive environments

Can I install the EV charger by myself?

We strongly recommend contacting a certified professional electrician for installation to avoid potential safety hazards

Can I plug out the charging connector during the charging session?

During the charging session, the EV charging socket is locked for safety reasons, preventing it from being unplugged. To disconnect the socket, please stop the charging process first

Can I remove the RFID card function?

Yes, we have a special design for customers who don’t need the RFID function. When you are charging at home and don’t want others to access your charging station, there is no need for this function. If you purchased a charging station with RFID function, you can also adjust the settings to disable the RFID function. This way, the charging station can automatically become plug and play

Can't find an answer?

Please don’t hesitate to get in touch with us at: sales@aresteck.com

Getting Started Questions

Can I customize the design of the charging stations?

Yes, we offer professional OEM/ODM services. Customers simply need to provide their requirements, and we can discuss the customization details. Generally, we can customize the LOGO, color, appearance, internet connection, and charging function

How to choose the type of charging station?

If you need to charge your EV anytime and anywhere, kindly consider purchasing a power-adjustable portable charger that can be conveniently placed in your car’s boot.

If you have personal parking space, it is recommended to purchase a wall box or floor-mounted charging station.

How to solve the products problems?

We have engineers available to assist you in solving the problem. Additionally, we offer product operation training through various channels such as videos, phone calls, emails, and constant messaging via WhatsApp or WeChat

Do you have OEM or ODM service?

We have over 10 years of experience in managing OEM and ODM projects. Please share your project information with us, and we will provide a reply within 6 working hours.

Do you have certificates?

We hold comprehensive certifications to meet diverse market demands, including CE, UL, FCC, and ISO9001 certificates. These certifications demonstrate our commitment to quality and compliance with industry standards.

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